POLICIES

The following Policies apply to ALL reservations:

Placing a RESERVATION:
In order to place a reservation, you need to call our office at 410-663-7000. Our company does NOT accept any type of on-line reservations! A reservation confirmation would be e-mailed or mailed to you (whichever your preference). Hourly reservation require a signed contract via DocuSign along with a non-refundable **credit card deposit..

Deposits:
We do require **credit card to be on file to reserve one of our vehicles. A non-refundable / non-transferable **credit card deposit is required on all hourly reservations. The final balance can be paid in cash, but you would need to call our office to advise. Our Chauffeur will collect at the time of arrival before departing. Airport reservations will not be charged until the day of service. Deposits are required for all hourly and packaged reservations. Deposits are non-refundable and non-transferable. All hourly, Package events and Out-Of-Area (to include out of area airport or transfer) reservations require a signed contract.

Hourly, Wedding, Prom, Homecoming and New Year’s Eve reservations require a 20% deposit if reserved more than 30 days prior to event. Less than 30 days require 50% deposit, less than 48 hours require full payment. Should there be a balance due it will be charged on the **credit card you used for deposit within 48-hours of your event or paid in cash at the time of pickup as long as you have advised our office 72-hours before. If using a different credit card for final payment than you used for the initial deposit, you need to call our office at least 72-hours before your reserved date and time.

** DEBIT Credit Card Payments: If the card you use to place a reservation is a DEBIT CARD, we do require payment in-full when placing the reservation. A receipt will be emailed.

Weather Policy:

The Limo Lady cannot not be held liable to complete the reservation due to severe weather issues. Safety is a major concern for you and for all passengers. Should the weather become too hazardous for us to put a vehicle and driver on the road, there exists the possibility that your reservation would have to be cancelled. Professional drivers must obey the law regarding weather issues. *Deposit WILL be refunded for weather related cancellation.

Customer Responsibility:
The contract owner, who signs for the reservation will be responsible for all guests in your party. Parties causing damage to any of our vehicles during rental will be directly responsible for any and all repairs and excessive cleaning costs. To AVOID any damage please follow this set of guidelines: No Smoking, No feet or shoes on the bar areas, No leaning on the glass HOLDERS, No Standing, No playing with electrical switches, No Reckless Behavior. The contract owner assumes all responsibility for the entire party under their contract with The Limo Lady. The contract owner also assumes all liability and costs should The Limo Lady need to pursue collection of these fees through the Maryland Court System.

Smoking/ Vaping:
No Smoking or Vaping in any of our vehicles, they are all smoke free. If anyone in the rental party is smoking/vaping in the rented vehicle there will be a $300.00 charge to the holder of the contract. Smoking/Vaping is the cause for immediate termination of the rental without any refund.

Lost & Found:
The Limo Lady is not responsible for any lost or stolen items at any time or for any reason. However, we will attempt to return any items left behind that we find. Client is responsible for mailing/shipping fees (USPS, UPS…etc)

Substitutions:
The Limo Lady reserves the right to substitute an equal or better vehicle at any time due to uncontrollable circumstances such as mechanical, electrical failures or sale of vehicle. There will be no additional charges for any necessary vehicle upgrades.

Vomit and Vehicle damage:
In the event anyone gets sick in or on our limousine, there will be a $300.00 Clean-up fee charged to the contract holder’s credit card. The contract holder is also responsible for any damage to our vehicle regarding broken glasses, electrical or upholstery. Client will be charged for repairs/replacement. In addition, if the vehicle you have used is unable to perform its next scheduled reservation because of vomit or damage to that vehicle the contract holder is responsible for revenue loss.

Early and/or Late Run Fees:
ANY service occurring between the hours of 12:00 AM 6:00 AM will be charged an Early/Late fee and added to your total.

Additional Fees:

All parking and/or tolls that are incurred as part of providing service to your reservation can be added to your total cost.

The Following Policies apply to ALL Airport/ Train/ Cruise Reservations

Changes in Arrival / Departure:
It is the responsibility of the customer/passenger to advise our office of any changes in your itinerary. If time permits, we will send you a modified confirmation. We will do our best to be able to accommodate your request.

Airport/ Train/ Cruise Cancellation Policy:

No Show by the customer will be charged 100% of service.
We require at least a **4-hour prior notice of cancellation for Baltimore/Metro airports, train, or cruise terminal reservations.
We require at least an **8-hour prior notice for IAD, DCA or PHL prior to scheduled pick-up time is required.

A cancellation number will be given to you or e-mailed if time permits.

**Any reservations with a pick-up time earlier than 8:00 AM must be cancelled by 10:00 PM the previous evening. A cancellation number will be given.

WAIT-TIME Fees:
We do allow a 15-minute grace once we have arrived. If the vehicle has not departed after the grace period, the client will be charged Wait-Time fees as indicated on your reservation. Typical fees are $40.00 and up (depending on vehicle) for each segment of 15-minutes. Please note: Wait-time charges are NOT charged for arrival or delayed flights/delayed train. Or delayed cruise arrivals.

The following policies apply to all Hourly, Packaged and Flat Transfer Reservations

A formal Reservation Contract would be e-mailed or mailed (whichever you prefer) to you. The contract would need to be reviewed, electronically signed, and returned by a specified date due via DocuSign. If the signed contract is not returned to our office by the specified date, your contract is then VOIDED and removed from our schedule. Deposits are non-refundable and non-transferable.

The time clock begins when the vehicle arrives at the scheduled pickup time and for the contracted amount of time. We cannot guarantee overtime on the day of your reservation.

Overtime Charges:
Please understand that we cannot guarantee overtime or any hourly or flat transfer reservation! If we do have availability, the overtime charge is stated on your contract. Overtime can be collected by your Chauffeur in cash or charged to the credit card we have on file for your reservation. Overtime fees will need to be collected before extended service can continue. Therefore, we do ask that you be watchful of your reserved time.

Added Stops:

If client requests additional Stops and they are not listed on the confirmation, additional fees will be incurred. Minimum Stop Charge is $20.00 but could increase according to Stop location. We cannot guarantee we can add Stops if our schedule does not permit.

Hourly/ Packaged/ Flat Transfer Cancellation Policy:

Wedding/Prom/ Hourly and holiday reservations:
We do require a 4-week notice of cancellation. Deposits are non-refundable and non-transferable. A cancellation number will be given and/or e-mailed.
Flat Transfer reservations:
We do require at least a 72-hour notice of cancellation. Deposits are non-refundable and non-transferable. A Cancellation number will be given and /or e-mailed if time permits.

Rates, charges, and terms are subject to change without notice.

Please feel free to contact our office at 410-663-7000 or e-mail to: [email protected] if you should have any questions about your reservation!