POLICIES

The following Policies apply to ALL reservations:

Placing a RESERVATION:
In order to place a reservation, you need to call our office at 410-663-7000.  Our company does NOT accept any type of on-line reservations!   A reservation confirmation would be e-mailed or mailed to you (whichever your preference).

Deposits:
We do require credit card to be on file to reserve one of our vehicles.  A non-refundable / non-transferable credit card deposit is required on all hourly reservations.  If you will pay the balance due in cash, our Chauffeur will collect at the time of arrival. Airport reservations will not be charged until the day service.  Deposits are required for all hourly and packaged reservations.  Deposits are non-refundable and non-transferable.  All reservations require a signed contract.

Hourly, Wedding, Prom, Homecoming and New Year’s Eve reservations require a 20% deposit and the balance due will be charged on the credit card with 48-hours of your event or paid in cash at the time of pickup as long as you have advised our office.

Weather Policy:

The Limo Lady cannot not be held liable to complete the reservation due to severe weather issues.  Safety is a major concern for you and for all passengers. Should weather become too hazardous for us to put a vehicle and driver on the road, there exists the possibility, that your reservation would have to be cancelled. Professional drivers must obey the law regarding weather issues. *Deposit WILL be refunded for weather related cancellation.

Customer Responsibility:
The contract owner, who signs for the reservation will be responsible for all guests in your party. Parties causing damage to any of our vehicles during rental will be directly responsible for any and all repairs and excessive cleaning costs. To AVOID any damage please follow this set of guidelines: No Smoking, No feet or shoes on the bar areas, No leaning on the glass HOLDERS, No Standing, No playing with electrical switches, No Reckless Behavior. The contract owner assumes all responsibility for the entire party under their contract with The Limo Lady.  The contract owner also assumes all liability and costs should The Limo Lady need to pursue collection of these fees through the Maryland Court System.

Smoking: 
No Smoking in any of our Limos, they are all smoke free. If anyone in the rental party is smoking in the rented vehicle there will be a $300.00 charge to the holder of the contract. Smoking is cause for immediate termination of the rental without any refund.

Lost & Found:
The Limo Lady is not responsible for any lost or stolen items at any time or for any reason. However we will attempt to return any items left behind that we find.

Substitutions:
The Limo Lady reserves the right to substitute an equal or better vehicle at any time due to uncontrollable circumstances such as mechanical, electrical failures or sale of vehicle. There will be no additional charges for any necessary vehicle upgrades.

Vomit and Vehicle damage:
In the event anyone gets sick in or on our limousine, there will be a $300.00 Clean-up fee charged to the contract holder’s credit card. The contract holder is also responsible for any damages to our vehicle regarding broken glasses, electrical or upholstery.  Client will be charged for repairs/replacement.  In addition, if the vehicle you have used is unable to perform its next scheduled reservation because of vomit or damage to that vehicle the contract holder is responsible for revenue loss.

Early and/or Late Run Fees:
ANY service occurring between the hours of 12:00 AM 6:00 AM will be charged an Early/Late fee and added to your total.


Additional Fees:

All parking or tolls that are incurred as part of providing service to your reservation can be added to your total cost.  Any items that you requested will be noted and billed on your reservation contract.


The Following Policies apply to ALL Airport/ Train/ Cruise Reservations

Changes in Arrival / Departure:
It is the responsibility of the customer/passenger to advise our office of any changes in your itinerary.  If time permits we will send you a modified confirmation.  We will do our best to be able to accommodate your request.

Airport/ Train/ Cruise Cancellation Policy:

  • No Show by the customer will be charged 100% of service.
  • We require at least a **4-hour prior notice of cancellation for Baltimore/Metro airports, train or cruise terminal reservations.
  • We require at least a **6-hour prior notice for IAD, DCA or PHL prior to scheduled pick-up time is required.

A cancellation number will be given to you or e-mailed if time permits. Service cancelled more than **4 or **6 hours (**see above) prior to scheduled pick-up time will can cancel but could be charged a $25.00 Reservation fee.

**Any reservations with a pick-up time earlier than 8:00 AM must be cancelled by 10:00 PM the previous evening.  A cancellation number will be given.

WAIT-TIME Fees:
We do allow a 15-minute grace once we have arrived.  If the vehicle has not departed after the grace period, the client will be charged Wait-Time fees as indicated on your reservation.  Typical fees are $25.00 and up (depending on vehicle) for each segment of 15-minutes.  Please note: Wait-time charges are NOT charged for delayed flights or delayed train.

 


The following policies apply to all Hourly, Packaged and Flat Transfer Reservations

A formal Reservation Contract would be e-mailed or mailed (whichever you prefer) to you.  The contract would need to be reviewed, signed and returned by a specified date due.  If the signed contract is not returned to our office by the specified date, your contract is then VOIDED and removed from our schedule.  Deposit are always non-refundable and non-transferable.

The time clock begins when the vehicle arrives at the scheduled pickup time and for the contracted amount of time.  We cannot guarantee overtime on the day of your reservation.

Overtime Charges:
Please understand that we cannot guarantee overtime or any hourly or flat transfer reservation!  If we do have availability, the overtime charge is stated on your contract.  Overtime can be collected by your Chauffeur in cash or charged to the credit card we have on file for your reservation.  Overtime fee will need to be collected before extended service can continue.  Therefore, we do ask that you be watchful of your reserved time.

Hourly/ Packaged/ Flat Transfer Cancellation Policy:

  • Wedding/Prom/ Package and holiday reservations:
    We do require a 4-week notice of cancellation.  Deposits are non-refundable and non-transferable.  A cancellation number will be given and/or e-mailed if time permits.
  • Hourly/Night-Out/Concert/ Flat Transfer reservations:
    We do require at least a 72-hour notice of cancellation.  Deposits are non-refundable and non-transferable.  A Cancellation number will be given and /or e-mailed if time permits.

 

Please feel free to contact our office at 410-663-7000 or e-mail to: joanna@thelimolady.com if you should have any questions about your reservation!